We've compiled the most frequently asked questions over the past 7 years.
Payment methods, data… (not related to the itinerary)
Can I book online? What are the payment methods?
You can book online using OnePay (the most popular payment method in Vietnam). We accept the latest payment methods.
Can I get a refund if I cancel my trip?
If the cancellation is due to floods or natural disasters, you will receive a refund.
Can I change my travel date?
You can change your travel date (please notify us 2 days in advance).
What benefits do I get from booking a tour with you?
You will receive a discount on other trips (Ha Long, Ninh Binh, Cat Ba, etc.).
How will our personal information such as email and phone number be handled?
We guarantee absolute confidentiality. After the trip is completed, we will delete all data. We promise not to disturb you or retain your information.
About the trip
How many days do I need for the Ha Giang Loop?
The most popular itineraries are 3 days / 2 nights or 4 days / 3 nights.
3 Days: Covers the main highlights (Ma Pi Leng, Dong Van) but involves 6-8 hours of riding per day.
4 Days: The “sweet spot.” It allows for a more relaxed pace, time for trekking, and visiting hidden gems like Du Gia village.
I'm not enjoying the trip?
Please message us directly; we can help you (change rooms, change vehicles, etc.)
Can I customize the trip?
Absolutely! We can discuss it with you (change routes, add other places)
What do I need to prepare?
Space on a motorbike is limited, so pack light in a small backpack. Essential items include:
- Clothing: Layers are key. It can be hot in the valleys but very cold on the mountain passes.
- Rain Gear: A high-quality raincoat or poncho (weather changes fast! – We have it for you).
- Shoes: Sturdy sneakers or hiking boots with good grip.
- Sun Protection: Sunscreen, sunglasses, and a buff/face mask for dust.
Are there ATMs on the Loop?
ATMs are available in Ha Giang City, Tam Son, and Dong Van Town. However, they can sometimes run out of cash or reject international cards. It is highly recommended to carry enough Vietnam Dong (VND) in cash for your entire journey to pay for local food and souvenirs.
Can I do the loop if I don't ride a motorbike?
Absolutely. You can book a Car Tour. This is a great option for families, seniors, or those who want to stay dry and comfortable while still seeing 100% of the incredible views.